Recognizing, understanding and closing the gap of Customer Interaction.Customer Satisfaction is OverratedEighty percent of customers who switch suppliers report that they were “satisfied” with their previous supplier. Obviously, satisfied customers are not the same as loyal advocates. How can you ensure that customers will stick with you–and better yet–recommend you to others?Ensure “The Last Mile”No [...]
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Social media is all the rage, but does it actually help create real change in the world? The folks at Best Friends Animal Society would answer… Source: Alltop RSS
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At the How To Web conference in Romania this week, I moderated a panel discussion on mobile trends. The general view on stage was that QR codes were boring and… Source: Alltop RSS
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Continue ReadingAs a young man I had a love for music with a visceral yet structural sense. Music that made you feel like you’d gotten on a train and traveled quite a distance by the end of the song. The thing that was not important to me was lyrics. Bands like Talking Heads and Bob Dylan, [...]
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Continue ReadingThere are a bunch of iPhone apps I own though I have no clue what they do. These apps include but aren’t limited to; FLUD, Apptitude, Cartoonatic, Can’t Wait!, Punch, Pah, Prize Claw, Traveler, Concur, Jajah, Fast Customer, Pimple Popper and many more whose names I can’t even remember.Occupying my valuable homescreen real estate are [...]
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Continue ReadingThe Spark of Genius Series highlights a unique feature of startups and is made possible by Microsoft BizSpark. If you would like to have your st… Source: Alltop RSS
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As you’ve likely heard by now, today is Nigel Tufnel day. Tufnel, who revolutionized the music world in the early-80s with the introduction of volume knobs that go to 11 (rather than a mere 10), is being honored worldwide because of today’s date: 11/11/11 (get it?). It’s a nice gesture, but Tufnel’s current employer, Google, [...]
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Continue ReadingGroup buying website Deals and You has raised $ 17 million from a group of investors, led by Mayfield Fund and Norwest Venture Partners – with participation from Nokia Growth Partners and Intel Capital - according to report from the Business Standard. The report further states that the 14-month old company has apparently divested around 18 …
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Dropbox CEO Drew Houston talked to Gigaom’s Om Malik this evening at the GigaOm RoadMap conference and let slip some key insights about his company’s product roadmap, namely that he wants to get past the metaphor of a file folder as Dropbox’s sole organizing principle. Houston described the idea of a file folder that syncs [...]
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