I do believe there are competent designers at those other companies. I’ve even met and worked with them. One of these companies embraces design as the wayfinding function. The other two companies add new navigation systems on top of old navigation systems until you can’t really figure out where to begin your journey. Alltop RSS
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Summary: You constantly hear that the key advice to achieving the best results in your marketing efforts is to “know your customer.” However, something new has happened — not only do you need to know your customer, you need to understand where they are on the social web. Alltop RSS
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We’ve seen the FBI and ICE seize websites in the past, though they were usually related to pirated or copyrighted material. Today, we get a different spin. The FBI has apparently seized three large online poker websites — PokerStars, Full Tilt Poker, and Absolute Poker — claiming bank fraud, money laundering, and illegal gambling offenses. [...]
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Continue ReadingThe UK’s online shoppers show very little brand loyalty when it comes to booking holidays online, with 90% using a different travel provider every time they book, according to a new report. Tealeaf’s ‘The ebooker: understanding how travel customers use the web’ report contains a survey of 2,000 UK consumers, looking into their habits and [...]
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The drive to turn customer support into a social engines is playing out with RightNow, a publicly traded SaaS provider that is launching a robust Facebook platform for support agents to respond in real-time to Facebook wall posts and other comments. RightNow CX for Facebook gives call center operations a direct way to reply to [...]
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Continue ReadingTwitter and Google as Customer Service Tools (Analyst Opinion) IntroductionVendors and enterprises are constantly searching for ways in which social networking technology can be used in a business context. The recent announcement of Salesforce.com’s Service Cloud marks the start of the use of social networking to understand customer trends in order to provide better customer [...]
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Continue ReadingA few weeks ago Chess Media Group, Attensity, and Mitch Lieberman teamed up to write a whitepaper on the social customer. You can still download the whitepaper for free if you sell us your soul and name your first born after our company…Chess. Kidding, kidding! The whitepaper is free and all you have to do [...]
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