If you’ve been out shopping and needed help making a decision, you’ve probably done this: taken pictures with your cellphone and emailed or texted them to a friend for their input. Should I buy the black boots or the brown ones? Should we buy the futon or the hide-a-bed? That’s the experience that …
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Twitter and Google as Customer Service Tools (Analyst Opinion) IntroductionVendors and enterprises are constantly searching for ways in which social networking technology can be used in a business context. The recent announcement of Salesforce.com’s Service Cloud marks the start of the use of social networking to understand customer trends in order to provide better customer [...]
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