Twitter and Google as Customer Service Tools (Analyst Opinion)
Introduction
Vendors and enterprises are constantly searching for ways in which social networking technology can be used in a business context. The recent announcement of Salesforce.com’s Service Cloud marks the start of the use of social networking to understand customer trends in order to provide better customer service.
ScopeSalesforce.com and Fuze Digital Solutions are using Web 2.0 to leverage customer information.Twitter is emerging as a customer service channel.The technical
